BOOKING CONDITIONS Please read the following terms and conditions of booking carefully. Once confirmed, your booking forms a contract with Learn Italy Ltd and the terms and conditions set out below will apply. Learn Italy Ltd is registered limited company number 4317796, registered office: 106 Eynsham Road, Oxford OX2 9BX .
PASSPORTS All clients are responsible for having a valid passport. If you are not a British citizen you should check you have the relevant documentation for travel to Italy.
OUR RESPONSIBILITIES TO YOU We accept responsibility for ensuring that all parts of the holiday are supplied as described in this brochure or other publicity material and that all services reach a reasonable standard. However if any failure or improper performance of these services is attributable to the fault of the client, or the unforeseeable or unavoidable actions of an unconnected third party, or to unusual or unforeseeable circumstances beyond our or our suppliers’ control, including force majeure, we shall not be liable. In the event of all difficulties, we will try to give prompt assistance and find appropriate solutions.
IF YOU HAVE TO CANCEL YOUR HOLIDAY In common with other package tour organisers, we have to make a charge to offset our costs in the event of cancellations. If you have to cancel your booking or if any member of the party on whose behalf you have signed the booking form has to cancel, we must be informed in writing by the person who has signed the booking form. Charges vary according to the period of notice given. This will date from our receipt of your cancellation in writing. Whatever the reason for cancellation, your deposit and any insurance premium paid to Learn Italy will be forfeited, though your insurance may cover you against total loss. Further charges will be made according to the following scale: 42–29 days prior to the day the holiday starts: 30% of holiday cost 28–15 days prior to the day the holiday starts: 45% of holiday cost 14–1 days prior to the day the holiday starts: 60% of holiday cost The day the holiday starts: 100% of total holiday cost If the reasons for your cancellation are covered by your insurance policy, you will be able to make a claim under it.
IF WE HAVE TO CANCEL We reserve the right to modify or cancel any holiday and any of its constituent parts if unforeseen circumstances arise. We also reserve the right to cancel a holiday due to insufficient bookings. If we have to cancel your holiday, we will offer you an alternative Learn Italy holiday, or make a full refund of your money. We reserve the right to cancel the participation on a holiday of any client whose behaviour in the opinion of a representative of the company is causing excessive annoyance, distress or damage. We shall be under no liability for any costs incurred in such circumstances.
SURCHARGES The price of the holiday will be held and no surcharges will be imposed less than thirty days before departure. Before this, in the event of an adverse change of 5% or more in the rate of exchange between the pound and the Euro, we may have to notify you of a surcharge. In the unlikely event of this surcharge exceeding 10% of the quoted price you will have the right to cancel your holiday with a full refund (excluding insurance premiums) within fourteen days from receiving written notification from us, otherwise the surcharge will be deemed to have been accepted by you.
COMPLAINTS As we want your holiday to be a success, and work hard to achieve this aim, we take all complaints seriously. Problems should first be reported to our representatives on the holiday, who will do their best to sort things out. If you remain unsatisfied that your complaint has been dealt with appropriately, please tell us about it as soon as you get back, and certainly within thirty days of the end of the holiday.